Who are you guys?
We’re a small start up based in Xi’an China. Ellen (me) leads a team of 4 teachers and between us we have 20 years of teaching experience!
Can I choose who to have class with?
Yes — you can choose from any available teacher when scheduling lessons.
How does the 30 day money back guarantee work?
In your first month of joining you’ll be working to a detailed personal study plan and your achievements will be recognised by regular feedback. However, if you change your mind for whatever reason within the first 30 days, we would be happy to refund you any untaken classes.
What’s with the name, waveChinese?
Waves are relaxing. We also teach Chinese.
What if I want to change my subscription type?
Please contact our Student Support department and we will apply the remaining value from your current subscription towards the new purchase.
Can I refer a friend?
Thanks for the vote of confidence! Let us know who you’ve referred and we will convey our gratitude with offerings of free lessons.
Can I transfer classes to a friend or family member?
Sure - send us an email (heyEllen@waveChinese.com).
Can I take class together with friends/family?
As long as you’re both at a similar level this is something we can facilitate. Have a look at the classes page for more information.
Are there discounts for academic institutions?
Yes, we offer academic and corporate subscription rates to accredited organisations. Please drop us a line: heyEllen@waveChinese.com.